The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform designed to empower citizens by providing a direct channel to address their grievances with public authorities. Available 24×7, this portal allows users to lodge complaints about service delivery issues and track their resolution.
CPGRAMS portal is integrated with all Ministries/Departments of the Government of India and States, ensuring seamless communication and efficient redressal of grievances. Additionally, the system is accessible via a standalone mobile application available on the Google Play Store and through the UMANG app, ensuring convenience and reachability for users.
CPGRAMS Portal Overview
| Feature | Details |
|---|---|
| Portal Name | Centralised Public Grievance Redress and Monitoring System (CPGRAMS) |
| Developed By | Government of India |
| Purpose | Grievance redressal and monitoring |
| Accessibility | Web portal and mobile applications (Google Play Store, UMANG) |
| Tracking | Unique registration ID for grievance and appeal status |
| Appeal Provision | Enabled for unsatisfied users after feedback |
| Helpline | Available on the portal for citizen support |
| Fee | No government fee is charged for filing grievances. CSC centers may charge nominal fees for assisted services. |
| Official Website | pgportal.gov.in |
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Features of CPGRAMS Portal
- 24×7 Accessibility: Citizens can file complaints anytime, anywhere.
- Integrated System: Connected to all Ministries/Departments and States, offering centralized grievance management.
- Unique Tracking ID: Users receive a unique registration ID to monitor their grievance status.
- Appeal Facility: Citizens unsatisfied with the resolution can file an appeal.
- Mobile Access: Grievances can be lodged and tracked via a mobile app.
- Feedback Mechanism: Complainants can rate their satisfaction, and if rated ‘Poor,’ the appeal option is enabled.
Issues Not Addressed by CPGRAMS
- RTI (Right to Information) queries
- Court-related or sub judice matters
- Religious or philosophical issues
- Suggestions without actionable grievances
- Service matters of government employees, unless other channels have been exhausted
CPGRAMS Login
There are following steps to login at pgportal.gov.in portal.
STEP 1: Visit Centralised Public Grievance Redress and Monitoring System official website https://pgportal.gov.in.
STEP 2: Click on the “Register/Login” button available on the homepage.
STEP 3: Enter Mobile No./Email Id/ Username and Password.
STEP 4: Enter Security Code and click on “Login” button.
PG Officer Login
There are following steps for Officer login at CPGRAMS Portal.
STEP 1: Visit CPGRAMS official portal https://pgportal.gov.in.
STEP 2: On the home page of the website click on “PG Officer Login” link.
STEP 3: Enter Username and Password.
STEP 4: Enter the security code and click on the “Login” button.
How to Check CPGRAMS Status
There are following steps to view status at CPGRAMS portal.
STEP 1: Visit CPGRAMS official website https://pgportal.gov.in.
STEP 2: Click on the “View Status” button available on the homepage.
STEP 3: Enter Registration Number and Email id or Mobile Number.
STEP 4: Enter Security Code and click on “Submit” button to check status.
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PG Portal Complaint Registration Steps
STEP 1: Go to the official website https://pgportal.gov.in.
STEP 2: Create an Account (if new).
STEP 3: Login to Your Account.
STEP 4: Register a New Complaint.
STEP 5: Choose the Department.
STEP 6: Submit the Complaint.
STEP 7: Track the Status.
STEP 8: Receive Resolution.